Hidden Disabilities

Airports can be busy environments and we understand that for those people who are travelling with hidden disabilities this can make going on holiday a stressful experience. We want to ensure that everybody’s journey through Newcastle Airport is as smooth as possible, so we have put together some helpful tips and detailed the services available to you.

A hidden disabilities lanyard is now available for our customers who need a little more time or assistance whilst travelling through the terminal. The lanyard discretely lets us know that someone might need additional support getting through our airport. This could mean giving them more time to prepare at check-in, security, allowing them to remain with their family at all times, or giving them a more comprehensive briefing on what to expect as they travel through the airport. The lanyard is becoming the popular standard across UK airports which allow our customers requiring extra assistance to use the same system across the country.

The Lanyards are available free of charge from the Airport Duty Managers desk or from the Passenger Assistance desk on the main terminal concourse.

Hidden Disabilities

We know that queuing can be problematic for people with hidden disabilities, so those passengers will be given access to the security Fast Track facility. To use Fast Track please click here and download our Hidden Disabilities Passport, complete it and bring it with you on the day of travel. Once you have arrived at the airport, make your way to the PRM assistance desk (located in between check in desk 32 and WHSmith) and a member of staff will validate the Hidden Disabilities Passport. You can then show the Passport to staff at the security boarding card check point. As the airport does not manage queues at check in it will be at the discretion of the airline handling agents as to whether you can avoid the queues, however queue times at check in are usually minimal.

When in security, staff members are aware of varying disabilities and will conduct any searches as efficiently and sensitively as possible. Private search facilities are available at any stage of the security process if requested by the customer. This comprises of 2 same sex security staff carrying out a hand search of the customer and their mobility equipment until they are satisfied that no prohibited items are being carried.

Once through security there are quieter areas which passengers travelling with hidden disabilities may use. These include a dedicated PRM assistance area located behind our Dixons Travel store, as well as an assistance gate. If you’re struggling to find these please don’t hesitate to ask a member of staff.

We are also able to offer assistance when it comes to boarding the aircraft. If you require any support please specify on the Hidden Disabilities Passport.

Passengers with Autism

Airports can be busy environments and we understand that for those families who are travelling with children with autism this can make going on holiday a stressful experience. We want to ensure that everybody’s journey through Newcastle Airport is as smooth as possible, so we have put in place a number of measures to help those passengers with autism.

We know that queuing can be problematic for people with autism, so those families will be given access to the security Fast Track facility. To use Fast Track please click here and download our Autism Passport, complete it and bring it with you on the day of travel. Once you have arrived at the airport and checked in for your flight make your way to the PRM assistance desk (located in between check in desk 32 and WHSmith) and a member of staff will validate the Autism Passport. You must then show the Autism Passport to staff at the security boarding card check point. As the airport does not manage queues at check in it will be at the discretion of the airline handling agents as to whether you can avoid the queues, however queue times at check in are usually minimal.

Once through security there are quieter areas which passengers with autism and their families may use. These include a dedicated PRM assistance area located behind our Dixons Travel store, as well as an assistance gate. If you’re struggling to find these please don’t hesitate to ask a member of staff.

We are also able to offer assistance when it comes to boarding the aircraft. If you require any support please specify on the Autism Passport.

To help make the airport journey easier for those travellers with autism we have also worked alongside the North East Austism Society to produce booklets for our passengers:

Mental Wellbeing

We recognise that although travel can be extremely enjoyable and exciting, it can also be challenging for those passengers living with mental health problems.

When travelling, it’s not unusual to find yourself in unfamiliar locations and feel more stressed than usual. Make your journey through the airport easier with our top tips:

  • Pre-plan your journey to the airport before your day of travel, this will help you familiarise yourself with the route and is likely to reduce anxiety on the day.
  • Prepare some notes with your flight departure and arrival times and if you’re connecting to another flight, information to help you transfer to your next flight. The more information you have to hand, the less stressed you will feel.
  • Give yourself plenty of time to arrive at the airport, check in any luggage and get through security into the departure lounge. Being in a rush can have a negative effect on your stress levels.
  • There can be some waiting around before your flight at the airport, keep in touch with family and friends to make this time pass more quickly.
  • Use breathing, grounding or mindfulness techniques to help reduce your anxiety levels. The NHS provides a great breathing exercises guide here.

If you would like help from our Passenger Assistance team, please fill in our Hidden Disabilities Passport and bring it with you on the day of travel. Once you have arrived at the airport, make your way to the PRM assistance desk (located in between check in desk 32 and WHSmith) and a member of staff will validate the Hidden Disabilities Passport.

With the Hidden Disabilities Passport you will be permitted access to the Security Fast Track lane as well as quieter areas of the terminal.

For more information and advice on travelling abroad, please download the Government advice leaflet here.