Newcastle Airport has become only the second UK airport to receive international recognition for its commitment to improving accessibility for passengers.
The multi-award winning Airport has been awarded Level 1 Accessibility Enhancement Accreditation by the Airports Council International – an organisation that represents airports worldwide and promotes excellence in operations and passenger experience.
The accolade recognises the speed and efficiency of the Airport’s passenger assistance services and its commitment to making the passenger journey accessible for all.
This year, its Passenger Assistance Team has supported 93,863 passengers – a 22% increase compared to the previous year.
Dean Ward, Director of Commercial at Newcastle Airport, said: “Making Newcastle Airport safe, welcoming and accessible for all our passengers is our top priority so we are delighted to receive this accreditation from the Airports Council International.
“Being only the second UK airport to achieve this reflects the high quality of our services and the hard work and dedication of our teams, who go above and beyond to deliver the best possible experience for everyone travelling through the Airport.”
Over the past two years, the Airport has invested around £2 million to further enhance its accessibility services.
Three electric vehicles are already in service and a further two will be introduced this year to help passengers board and disembark aircraft safely.
Dedicated access routes have been created throughout the terminal to enhance the passenger journey, while more staff have been recruited to support the growth in passenger numbers.
The Airport also works closely with local disability groups, holding regular meetings to ensure passenger needs are continually met.
The latest recognition follows the Airport receiving a ‘Very Good’ rating from the Civil Aviation Authority for the fourth consecutive year in June – the highest rating awarded for passenger assistance services.
For more information about the Airport’s assistance services, visit www.newcastleairport.com/special-assistance.