Lost Baggage

Swissport act as Handling Agents for many airlines within Newcastle airport. They will supply you with a unique Property Irregularity Report (PIR) reference number when you report your item of hold luggage as missing.

Baggage should be reported missing in person at the time of your arrival. Your PIR reference is a combination of 5 letters and 5 digits, example: NCLZZ12345

Many airlines allow you to track the status of your baggage using the below link. You will require your PIR reference number to do this:

Track my bag

Listed below are the telephone numbers of the airline's baggage tracing teams:

British Airways 0344 493 0785
KLM 020 76 60 02 93
Air France 020 76 60 03 37
Emirates 0344 800 6529
easyJet 0330 365 0070 / 0191 214 4166
TUI 0333 577 0300
Aer Lingus (Ireland) 00353 188 63909

Swissport act as handling agents for the airlines below. Additionally, they serve many other Ad Hoc airlines that operate on a seasonal basis:

British Airways TUI
KLM Aer Lingus
Air France Ryanair
Emirates Eastern Airways
easyJet Eurowings

Swissport can be contacted on telephone number 0191 214 4427.

Opening Hours 0700-2300 daily. Voicemail service in operation.


If you are flying with Jet2.com, their baggage team can be contacted using the details below:


0191 214 4535

Sun-Sat: 4am to 10pm