Lost Baggage

Swissport act as Handling Agents for many airlines at Newcastle International Airport. Baggage should be reported missing in person at the time of your arrival, and passengers will be supplied a unique Property Irregularity Report (PIR) reference number once they have reported their item of hold luggage as missing. 

Your PIR reference is a combination of 5 letters and 5 digits, example: NCLZZ12345. If you haven't received a PIR reference number within 48 hours of arriving at the Airport, we recommend you contact your airline.

If you have received a PIR number, you can track the status of your lost luggage on your airline's website of using the link below. You will require your PIR reference number to track your baggage. Swissport will be in touch as soon as possible regarding delivery of your baggage.

Track my bag


Please see below contact telephone numbers for airlines at Newcastle International Airport:

Please note: Costs may apply depending on the airline and their policy.

Swissport

To contact Swissport, please call 0191 214 4427.

Opening hours are 0700-2300 daily.

Voicemail service in operation.

Jet2.com & Jet2holidays

If you are flying with Jet2.com, their baggage team can be contacted using the details below: