Airport Waiting Zone

The Airport Waiting Zone is available at Callerton Parkway (postcode: NE13 8DN), next to Callerton Parkway Metro station.

The facility provides a safe area for vehicles to wait before picking passengers up, with up to 90 minutes free parking for taxis, minibuses and public vehicles.

A complimentary shuttle bus service operates 24 hours a day, 7 days a week, providing transfers between the Waiting Zone and the terminal.

The bus service departs the Waiting Zone and terminal at the following times:

• Departs from Airport Waiting Zone: 15 minutes and 45 minutes past the hour
• Departs from terminal: 0 minutes and 30 minutes past the hour

This provides passengers with a convenient and accessible door-to-door service, with the zone located just a few minutes' drive from the terminal.

The shuttle bus is fully accessible, ensuring convenient access to the terminal for all passengers. If any passengers have concerns, our Passenger Assistance team are available to contact in advance, please click here for more info.

For all other airport pick up and drop off options, please see Picking Up & Dropping Off