Contact Us

Booking Assistance

If you require assistance throughout your journey, please book directly with your airline at least 36 hours before departure. You will find information on how to book assistance on your airlines website.

You can also contact your tour operator or travel agent who will be able to assist you further.

At the Airport

Your airline, tour operator or travel agent should provide you with instructions on what to do when arriving at check-in. 

You will find our Passenger Assistance desk in the terminal building near Starbucks. For more information or if you need anything else, you can contact our team at [email protected] or call us on 0871 882 1121.*

Feedback

The Civil Aviation Authority, in co-operation with UK airports, collects feedback on the quality of the assistance provided to passengers with reduced mobility. We would be grateful if you would take the time to complete a short survey on the assistance provided by you on departure from, and on arrival back at, our airport. To give your important feedback, please visit: www.surveymonkey.com/s/PRMUK.

Complaints

If you would like to make a complaint about any aspect of your visit please contact us on 0871 882 1121*, or by emailing [email protected].

Please note: *10p per minute Service Charge, plus your telephone provider's access charge. Calls from mobiles may vary.