If you need a bit of extra help getting through the Airport, we’re here for you. Whether it’s due to a disability, reduced mobility, or just a temporary condition that makes travelling a bit trickier, we’ve got support options to suit your needs.
You can choose how much help you’d like—from full assistance every step of the way to just a little guidance so you can stay as independent as possible.
Who can use Special Assistance?
Our Special Assistance service is available to anyone who might need extra help, including:
- People with physical disabilities (either permanent or temporary)
- Those with sensory impairments (like hearing or vision loss)
- Anyone with an intellectual or cognitive condition (such as autism or dementia)
- People with medical conditions that affect how they move or travel
- Older passengers who may find the airport a bit more challenging
- Anyone with a temporary injury (like a broken leg)
What type of help is available?
We offer different types of support depending on what you need:
Minimal Assistance – A Little Help, Just in Case
For passengers who can get around on their own but might need a bit of help here and there.
- Directions, help with security, or finding your gate
- You can use lifts, escalators, and other airport features on your own
- Wheelchair available for long walks (you or a travel buddy can push it)
Partial Assistance – Help Where It Matters Most
If you’re mostly independent but need support at certain points.
- Assistance from check-in to your gate, or from the plane to baggage reclaim
- Wheelchair for longer distances
- Help getting on the plane using stairs, an airbridge, or an ambulift
Full Assistance – Support All the Way
For passengers who need help throughout the airport journey.
- Support from the moment you arrive until you’re seated on the plane (and the same when you land)
- Help with boarding and getting off the aircraft
- Aisle chair available if needed onboard
Specialist Assistance – Tailored to You
- If you’re visually impaired: We can guide you, help with security, and get you to your gate
- If you’re deaf or hard of hearing: We can provide an escort if needed
- If you have both hearing and visual impairments: We’ll make sure you have the right support
- ·If you have a hidden disability: We offer discreet support—just let us know (Sunflower Lanyard friendly!)
- If you’re recovering from an injury: We’ll provide a wheelchair or any extra help you need
Further questions?
Not sure what kind of help you need, or how to book it? Click here to reach out to our team, we’re here to make your time at Newcastle Airport as easy and stress-free as possible.