Privacy and Cookie Policy

Last updated 23th May 2018.

Introduction

1. Newcastle International Airport Limited (NIAL) are committed to safeguarding the privacy of our clients, website visitors and staff; in this policy we explain how we will treat your personal information.

2. We will ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit our website.

Who are we

1. NIAL are registered in England and Wales under registration number 02077766 and our registered office is at Newcastle International Airport, Woolsington, Newcastle Upon Tyne, NE13 8BZ.

2. We are registered as a data controller with the UK Information Commissioner's Office and our data protection registration number is Z7292119

3.You can contact us by by email to [email protected]. Our website is owned and operated by Newcastle International Airport Limited.

What personal information we collect

1. We may collect, store and use the following kinds of personal information:

a) Information that you provide to us when using our services, or that is generated in the course of the use of those services

b) Information relating to any purchases you make of our services information contained in or relating to any communications that you send to us or send through our website (including the communication content and meta data associated with the communication)

c) Information about your computer and about your visits to and use of this website

d) Any other personal information that you choose to provide to us

2. Website Newsletter - NIAL collects personal information (email address and post code only) when you subscribe to our newsletter. Your details may then be used by NIAL and other Newcastle International Airport group companies to provide you with information about the airport and related goods and services, and also for statistical purposes. You can choose to opt out of our newsletters at any time by clicking on the opt-out in our newsletters or by emailing your request to [email protected]

3. NIAL Product Bookings - Personal information is also collected to facilitate Car Park bookings, Security Fast Track bookings and Airport Lounge bookings. That information is used as follows:

a) To provide the necessary information to ensure provision of a good customer experience when using these products. For Airport Lounge bookings only, your booking data will be sent electronically to our partner responsible for operating the Airport Lounge (Name, number in party, time and date of arrival at lounge, flight number, value of booking).

b) For statistical purposes, for example, assessing quantity of bookings per post code area, or quantity of bookings per airline / destination.

c) Your email address may be used to send you product upgrade offers, although you can opt out of this option during the booking process, or by using the unsubscribe option provided in the email offer.

How we use your personal information

1. We may use your personal information to:

a) Send statements, invoices and payment reminders to you, and collect payments from you

b) Send you non-marketing commercial communications send you email notifications that you have specifically requested

c) Send you marketing communications relating to our business which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications)

d) To support your rights under Data Protection law in relation to our use of your personal information (see section 9 below)

f) Administer our website and business including:

i. personalising our website for you

ii. enabling your use of the services available on our website

iii. keeping our website secure and preventing fraud

2. Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.

3. We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party's direct marketing.

Disclosing personal information

1. We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.

2. We may disclose your personal information:

a) to the extent that we are required to do so by law

b) in connection with any ongoing or prospective legal proceedings in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk)

c) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information. Except as provided in this policy, we will not provide your personal information to third parties

International data transfers

1. Information that we collect will only be stored and processed within the UK and is protected by UK Data Protection laws.

Retaining personal information

1. This section sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.

2. Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

3. Notwithstanding the other provisions of this section, we will retain documents (including electronic documents) containing personal data:

>a) to the extent that we are required to do so by law

b) if we believe that the documents may be relevant to any ongoing or prospective legal proceedings

c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk)

4. If you would like further details of how personal data is retained by our organisation, please contact us directly.

Security of your personal information

1. We will take all reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

2. We will store all the personal information you provide on our secure servers.

3. You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent to us over the internet.

Your rights

1. You have a number of rights under the Data Protection Act including:

a) The right to be informed about the collection and use of your personal data e.g. via this privacy notice

b) The right to access your personal data

c) The right to have any inaccurate personal data rectified, or completed if it is incomplete

d) The right to have your personal data erased in certain circumstances

e) The right to request the restriction or suppression of their personal data in certain circumstances

f) The right to data portability - to obtain and reuse your personal data for your own purposes across different services

g) The right to object to our use of your information in certain circumstances e.g. for marketing or profiling purposes

2. If you would like to access your own personal information or exercise any of the rights detailed above please contact us by email to [email protected] or by telephone on 0871 882 1121.

3. In the majority of cases, we will respond to your request within 30 days after receiving the necessary information required to deal with your request

4. We will ask you to supply appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport plus an original copy of a utility bill showing your current address) and any additional information to help us to deal with your request effectively.

5. There may be some exemptions to dealing with your rights as specified in Data Protection law, but we will ensure you are fully informed of this within 30 days of receiving your request.

6. We do not carry out any profiling or automated decision making based on your personal data

7. Full information on your rights under the Data Protection Act can be found from the following link: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

Third party websites

1. Our website includes hyperlinks to, and details of, third party websites. We have no control over, and are not responsible for, the privacy policies and practices of third parties.

Cookies

1. Our website uses cookies.

2. A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

3. Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

4. We use both first party, session and persistent cookies on our website. First party cookies are set by the website you are visiting and they can only be read by that site. Session cookies are stored only temporarily during a browsing session and are deleted from the user’s device when the browser is closed. Persistent cookies are a type of cookie that is saved on your computer for a fixed period (usually a year or longer) and is not deleted when the browser is closed. Persistent cookies are used where we need to know who you are for more than one browsing session. For example, we use this type of cookie to store your preferences, so that they are remembered for the next visit.

5. Most browsers allow you to refuse to accept cookies; for example:

a) in Internet Explorer (version 10) you can block cookies using the cookie handling override settings available by clicking "Tools", "Internet Options", "Privacy" and then "Advanced";

b) in Firefox (version 24) you can block all cookies by clicking "Tools", "Options", "Privacy", selecting "Use custom settings for history" from the drop-down menu, and unticking "Accept cookies from sites"; and

c) in Chrome (version 29), you can block all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Content settings", and then selecting "Block sites from setting any data" under the "Cookies" heading.

6. Blocking all cookies will have a negative impact upon the usability of many websites.

7. If you block cookies, you will not be able to use all the features on our website.

8. You can delete cookies already stored on your computer; for example:

a) in Internet Explorer (version 10), you must manually delete cookie files (you can find instructions for doing so at http://support.microsoft.com/kb/278835);

b) in Firefox (version 24), you can delete cookies by clicking "Tools", "Options" and "Privacy", then selecting "Use custom settings for history", clicking "Show Cookies", and then clicking "Remove All Cookies";

c) and in Chrome (version 29), you can delete all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Clear browsing data", and then selecting "Delete cookies and other site and plug-in data" before clicking "Clear browsing data".

9. Deleting cookies will have a negative impact on the usability of many websites.

Amendments

1. We may update this policy from time to time by publishing a new version on our website.

2. You should check this page occasionally to ensure you are happy with any changes to this policy.

3. This policy will be updated in line with the EU General Data Protection Regulation once these have been translated into UK law

CCTV

1. We use a CCTV system across the estate and images are monitored and recorded for the purposes of crime prevention, operational management and public safety.

2. The scheme is controlled by Newcastle International Airport Ltd for further information contact 0871 882 1121

Customer Wi-Fi Services

Newcastle International Airport Ltd provides a free and premium Wi-Fi service for customer use. The service is provided by Wi-Fi Spark, with the privacy policy and terms and conditions of use provided on the front of the Wi-Fi login page.

An email address must be provided to use the service as the email is used to authenticate the user. Email as means of authentication is simply used to avoid rouge / unnecessary connections and to optimise the solution to provide the best possible customer experience. The Wi-Fi login page also has the marketing opt in / opt out options. If marketing is selected as opt out all details are discarded and marketing will not be received.

If you have a concern about how your data is being handled

If you are unhappy about the use of your personal data, then please contact us directly and we will try to resolve your concern. You can also raise a concern directly with the Information Commissioner’s Office and more detail on how to do this can be found from the following link: https://ico.org.uk/concerns/

Further Information

If you have any questions which you feel have not been answered by this Privacy Notice and Cookies Policy you can contact us by using our website contact form, by email to [email protected] or write to:-

Corporate Affairs Department
Newcastle International Airport
Woolsington
Newcastle upon Tyne
NE13 8BZ