A Day in the Life: Passenger Services Assistant

Our Passenger Services Team, in collaboration with Airline Representatives and the wider Operations Team, delivers a safe and customer focused service to our passengers with restricted mobility.

They support passengers during their journey through the airport and are also responsible for the airport's coaching services operations - safely transporting passengers from the stands and gates to their aircraft.

In addition, members of the team also deliver our bag wrap service and support winter operations to keep the airport running all year round.

Click below to learn more about a typical day in the life of a Passenger Services Assistant:

We caught up with Charlotte from our Passenger Services team to learn a more about her role within the airport:

Tell us a little about yourself:

I would say that I am an outgoing person that loves working with the public. I am very interested in aviation and studied Airline and Airport Management when I left school.

What’s it like to work at Newcastle Airport?

Working at the airport is very exciting at times as no day is the same. The people that work at the airport are really friendly and helpful which makes it a great place to work. As the airport is open 24 hours a day, 365 days a year we are expected to work different shift patterns, this suits my lifestyle but it is something to be aware of.

What does a typical shift involve for you?

It can involve picking customers from the check-in and taking them to the allocated gate, or it could involve coaching passengers to and from the aircraft. I also help passengers with reduced mobility get on and off the aircraft, this involves using a minibus or cabin lift.

How do you feel about your job?

I really enjoy working in the Passenger Services team as you get to meet customers from all around the world with different cultures and beliefs. I also take pleasure in helping them with their journey as without the Passenger Services team they wouldn't be able to travel by air.