Our approach to COVID-19

The world is currently contending with the most significant public health situation in living memory. The safety and welfare of our staff and passengers is our highest priority and with this in mind we have been working closely with and taking a lead from the relevant authorities including Public Health England.

Although we have strict procedures already in place for all infectious diseases, we have provided information on the measures that we are taking in order to inhibit the spread of COVID-19. This includes enhanced cleaning in certain areas, whilst also introducing other additional control measures and new operational procedures to support infection control.

The majority of airlines have now withdrawn flights and curtailed their flying schedules as countries across the world remain in lockdown. Newcastle remains a strong regional airport, but in order to navigate the significant reduction in passengers as a result of COVID-19, we have taken difficult but important steps to protect the long term interests of the business and the North East region.

In response to the reduced flying schedule, we have temporarily reduced the airfield's hours of operation, although this is being reviewed regularly.

The long term outlook for the Airport as a key asset for the region and stable employer remains positive, nevertheless this is an unprecedented and ever-changing situation.  

We continue to engage directly with the Government and via the Airport Operators Association on what other measures might be available for the aviation industry during this challenging time.

 

Additional Information 

Exceptional Travel Advisory Notice

The Foreign & Commonwealth Office (FCO) now advises British people against all non-essential travel worldwide. 

The COVID-19 pandemic has led to unprecedented international border closures and other restrictions. 

Where commercial routes remain feasible airlines, including Virgin, Jet2 and Titan Airways, will be responsible for getting their passengers with pre-booked tickets home. Where commercial routes do not exist, the government will provide up to £75 million to enable special charter flights to priority countries to bring back UK residents.

If you are in a country where UK-bound flights are still available, book or rebook your flight and return home as soon as possible

To find out if a special charter flight is available where you are, see the ‘Return to the UK’ section of for the country’s travel advice page. This page will also explain who is eligible and how to book a ticket.

If there are no commercial or special charter flights for the country you’re in, follow the guidance in the ‘Return to the UK’ section of that country’s travel advice.

For more information, please visit: https://www.gov.uk/guidance/travel-advice-novel-coronavirus.

 

Frequently Asked Questions

For the most up to date official information about COVID-19, please visit Public Health England's website

Is the Airport still open?

The Airport does not currently have any passenger flights arriving or departing. We encourage any passengers with questions regarding travel advice to follow guidance given by the Foreign and Commonwealth Office or to contact their airline.

What measures have you put in place to prevent the spread of COVID-19?

We are working closely with and taking a lead from the relevant authorities including Public Health England. We have strict procedures already in place for all infectious diseases, including Coronavirus.

We are carrying out enhanced cleans of the airport and are providing hand sanitiser at key points. We have provided all of our staff with the latest guidance from Public Health England, and are encouraging employees to wash their hands regularly. We have also placed posters and digital displays throughout the terminal to provide passengers with the latest guidance.

We have in place contingency plans for this type of situation, both in terms of the operation of the airport and the performance of the business. As a strong regional airport, Newcastle is well equipped to navigate this challenging period.

What about passengers on inbound repatriation flights from affected areas?

Passengers returning on inbound repatriation flights are being provided with advice and information leaflets on what to do when coming back into the UK.

Can I take hand sanitiser gel through airport security, and where should I keep it?

Yes, you can take hand sanitiser gel through security so long as it is under 100ml. As with any liquid, gel and paste, this should be packed into hold baggage where possible. If carried in hand luggage, it should be packed into a sealed, clear plastic bag (maximum 1litre capacity) which must be placed in the tray at security.

Can I take anti-bacterial wipes through security in my hand luggage?

Anti-bacterial wipes are not considered liquids and can be taken through security. You do not need to put wipes in your liquids bag.

I need to amend my lounge, car park or fast track booking, how do I do this?

Please email our contact centre on [email protected]  and we can rearrange your booking for new dates free of charge. Please note, all amended bookings must be moved to a date whereby the return date falls within 2020.

I am unsure whether my trip will go ahead, what should I do with my lounge, parking or fast track booking?

All bookings are fully amendable and can be held in the system until you have a new date of travel, as long as this travel date has a return date within 2020. Please keep us updated and we can alter your booking at any point with new travel dates.

Note, you will need to amend your booking prior to the original arrival date. We will unfortunately not be able to amend or refund any booking which has an arrival date in the past.

I need to cancel my lounge, car park or fast track booking, will I get a refund?

All lounge and fast track bookings are fully refundable. A full refund on car parking depends on which product you have booked.

All bookings can be amended to future dates within 2020, however the refund process is specific to each product. Please note, there will be a £5.00 admin fee charged for any cancelled booking within 48 hours of travel. We have attached the policy for each product below:

Long Stay Non Flexible – Customers are not entitled to a full refund however the booking can be fully amended to a date of their choice, as long as the return date falls within 2020. We are also happy to hold the booking in the system until you have new confirmed dates of travel, as long as the return date falls within 2020.

Long Stay Flexible – Customers are entitled to a full refund, however there will be a £5.00 admin charge if the booking is cancelled within 48 hours of travel.

Premium Meet & Greet - Customers are entitled to a full refund, however there will be a £5.00 admin charge if the booking is cancelled within 48 hours of travel.

Short Stay 1 - Customers are entitled to a full refund, however there will be a £5.00 admin charge if the booking is cancelled within 48 hours of travel.

Short Stay 1 Weekender Non Flex - Customers are not entitled to a full refund however the booking can be fully amended to a date of their choice, as long as the return date falls within 2020. We are also happy to hold the booking in the system until you have new confirmed dates of travel, as long as the return date falls within 2020.

Short Stay 1 Weekender Flex - Customers are entitled to a full refund, however there will be a £5.00 admin charge if the booking is cancelled within 48 hours of travel.

Short Stay 2 - Customers are entitled to a full refund, however there will be a £5.00 admin charge if the booking is cancelled within 48 hours of travel.

Short Stay 2 Weekender Non Flex - Customers are not entitled to a full refund however the booking can be fully amended to a date of their choice, as long as the return date falls within 2020. We are also happy to hold the booking in the system until you have new confirmed dates of travel, as long as the return date falls within 2020.

Short Stay 2 Weekender Flex - Customers are entitled to a full refund, however there will be a £5.00 admin charge if the booking is cancelled within 48 hours of travel.

Premium Fast Track - Customers are entitled to a full refund, however there will be a £5.00 admin charge if the booking is cancelled within 48 hours of travel.

Premium Fast Track Weekender - Customers are entitled to a full refund, however there will be a £5.00 admin charge if the booking is cancelled within 48 hours of travel.

Park & Fly Non Flexible – Customers are not entitled to a full refund however the booking can be fully amended to a date of their choice, as long as the return date falls within 2020. We are also happy to hold the booking in the system until you have new confirmed dates of travel, as long as the return date falls within 2020.

Park & Fly Flexible – Customers are entitled to a full refund, however there will be a £5.00 admin charge if the booking is cancelled within 48 hours of travel.