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Obtaining Assistance

If you need assistance for your journey, you must register your requirements with your airline. This must be done at least 48 hours before your flight, if not at the time of booking. Most airlines offer this facility online. This will ensure we are expecting you on the day.

On the day of travel please present yourself at the airline check-in desk within their stated guidelines (most airlines require you to check-in a minimum of 2 hours before departure). You will then be referred to the Special Assistance desk if you require further assistance from the Airport.

If you have not pre-registered your need for assistance with your airline 48 hours in advance, you may have to wait some time for assistance as priority is always given to those passengers who we are expecting. If you arrive within one hour of your flight, we cannot guarantee you being afforded assistance to reach the aircraft, and you may be unable to travel.

Changing Places Toilets

Newcastle Airport now has a Changing Places toilet. The toilet is in the Check-In area which is prior to going through security. If you are unsure where to find the facility, ask a member of staff - they'll be happy to help.

This facility will make a huge difference to customers who have a disability who travel in and out of Newcastle airport.

People with profound and multiple learning disabilities, as well as other serious impairments such as spinal injuries, muscular dystrophy, multiple sclerosis or an acquired brain injury, often need extra facilities to allow them to use the toilets comfortably.

Changing Places toilets are different to standard disabled toilets with extra features and more space to meet these needs.

For more details on the Changing Places facilities, go to www.changing-places.org.