Newcastle International named best airport for second year running

Newcastle International has been awarded the title of “Best Airport” for the second year running.

Today (MAR 6th), the North East’s largest airport was announced as the best airport for its size (serving between 5 – 15 million passengers) in Europe by the Airports Council International (ACI).

The Airport Service Quality award (ASQ), which was voted for by passengers, looked closely at the levels of customer service, investment in infrastructure and general airport ambiance.

Nick Jones, Chief Executive Officer at Newcastle Airport, said: “It’s fantastic to have been given this award for the second year in a row – and it is especially pleasing to know that this was voted for by our passengers.

“The friendly and welcoming team at ‘Your Airport’ go above and beyond to provide an extremely high level of customer service - so I am pleased to see that their hard work has been rewarded.

“Last year (2018) we continued to invest in new technology and infrastructure and it is excellent to see these improvements are delivering an award-winning experience for our passengers.”

Councillor Iain Malcolm, leader of South Tyneside Council and chairman of Newcastle International Airport, added: “This is a real vote of confidence in Newcastle International Airport.

“By putting travellers at the heart of the business and continuing to invest in passenger services, the airport continues to go from strength to strength.

“Newcastle International Airport is of pivotal importance, providing a key gateway to the region and generating millions of pounds for the local economy.

“I’m delighted that the airport and the commitment of its team are being recognised in this way.”

Hywel Rees, Principal, Asset Management at AMP Capital, which owns Newcastle Airport alongside the local council shareholders, added: "Investing in the airport's infrastructure, improving the passenger experience, and delivering excellent customer service are priorities for AMP Capital, and we are delighted to see the airport receive this prestigious award for the second year running.

“It is a credit to the airport's management and staff that Newcastle has retained its status in these awards."

The 2018 results recognise ASQ award winners as being the world’s best airports for the quality of their customer service experience.

ASQ is the only global airport survey based on measuring passengers’ satisfaction taken while they are at the airport. Some 650,000 passengers per year are interviewed prior to boarding their flight and asked to rate their satisfaction with the airport’s services.

In 2018, over half of the world's 8.3 billion travellers passed through ASQ airports.