15 Dec 2017

Newcastle Airport placed fifth in list of world’s happiest airports

The North East’s largest airport, Newcastle International Airport, has today placed fifth in a list of the world’s happiest airports published by HappyOrNot, the Finnish company responsible for the globally-recognised ‘smiley’ customer feedback system. HappyOrNot today released its inaugural Airport Report which analyses customer feedback received at 158 million data-points in 160 airports across 36 countries.

Newcastle Airport’s overall happiness score was 87.05% between November 2016 and November 2017, securing its place in the top five. The average value across all airports was 76.52%.

Nick Jones, Chief Executive at Newcastle International Airport, said: “I’m absolutely delighted to see that the airport has been named fifth happiest in this particular list of airports across the world. Here at Newcastle, we pride ourselves on offering an excellent experience for our passengers, whether that’s through our friendly staff, efficient check in process or our low queue times. It really is the perfect news for the end of a very successful year.”