21 Aug 2014

Newcastle tops Which? poll

21-08-2014

Dave Laws, Chief Executive of Newcastle International Airport, said: “We are delighted at the results of the latest Which? passenger survey which once again places Newcastle top amongst the larger airports.

“This is the second year running that passengers have scored us higher than any other large airport which is great to hear. Our aim is to be the most welcoming airport in the UK, and our staff and business partners work very hard to make passenger journeys through the airport enjoyable.

“We have worked particularly hard in the main areas of customer service including security. During summer 2014 so far, we have achieved 97% of customers through the security process in under 6 minutes.

“We are about to commence the main phase of a £14 million transformation of the airport departure lounge. The aim of this development is to give customers a new high quality experience and greater choice. We hope customers will agree that once complete this will make the experience in 2015 even better.”