24 Oct 2012

Newcastle International breaks its own record to be awarded the ‘Best UK Airport’ title for the fourth year running

DATE: 24-10-12

Newcastle International Airport has been crowned the Best UK Airport at the prestigious Airport Operators Association (AOA) Awards ceremony for the fourth year running. 

In 2011, the airport became the first in the history of the awards to hold the accolade for three consecutive years, a claim that has once again been smashed this year. 

The honour was awarded to Newcastle Airport by the British Air Transport Association (BATA) at the AOA Annual Conference 2012 awards ceremony held in London on Monday 22st October. BATA, whose members include some of the world’s leading airlines and tour operators, voted Newcastle International the UK’s best airport with up to six million passengers per year. 

Simon Buck, Chief Executive of BATA, said: “I am delighted to make this AOA award on behalf of British airlines. Clearly Newcastle International Airport has a winning and successful formula, consistently delivering a high level of customer service to both passengers and airline customers over many years; this is recognised in the fact that this is the fourth year running that this award has been made to Newcastle. We warmly congratulate all the airport team and wish them continued success.”

Dave Laws, Chief Executive of Newcastle Airport, said; “We are thrilled to be awarded Best UK Airport for the fourth consecutive year by our peers.

“We continually go above and beyond for our customers to ensure their experience at our airport is enjoyable and that our routes, airline partners and facilities exceed their expectations. We have worked particularly hard on the ‘Big Six Initiative’, where staff aim to be friendly and helpful to customers as they pass through the airport.

“In addition, a recent capital investment of £3.2 million to improve the customer journey through the airport, creating additional space with our three-storey terminal development, was officially opened in June this year.

“Despite a challenging economic climate we have continued to invest in our airport for the benefit of our passengers and we’re thrilled this has been recognised once again.”

Councillor Iain Malcolm, Leader of South Tyneside Council and lead of Newcastle Airport's Local Authority Shareholders, said: "Newcastle Airport has demonstrated its commitment to customer service over many years and it's great to see this rewarded in the airport team receiving this award for the fourth year running.

"The local authority shareholders place great value in their involvement in Newcastle Airport and recognition from the industry in this way reinforces once again how important the airport is to the whole of the North East.”

Ed Anderson, Chairman of the AOA, said: "Congratulations to Newcastle International Airport for winning the best UK airport under six million passengers for the fourth year running. It is a fantastic achievement to be so consistently recognised for the service the airport provides."

The awards, attended by a record number of delegates from across the industry, were also determined by the Airport Owners and Pilots Association (AOPA) and the British Business and General Aviation Association (BBGA) who nominated airports for their excellence in particular areas.