A Day in the Life: Park & Fly Team

Our passenger's journey may begin or end at one of our car parks, as such the customer care they receive is very important. The Park & Fly team manage our 6 onsite and 3 offsite car parks located around the airport, they are always on hand to ensure that passengers receive the best possible experience.

Watch the video below to learn more about a typical day in the life of a Park & Fly team member:

We caught up with David from our Park & Fly team to learn more about his role within the airport:

Tell us a little about yourself:

I have worked for Park and Fly for a few years. The job really suits me as I am able to have a balanced home life with my family due to the three-day shift patterns.

I always work hard and take pride in my work, I enjoy working outdoors and meeting new people which is great in this particular role.

What’s it like to work at Newcastle Airport?

It’s interesting working in a car parking environment and every shift brings new challenges and tasks to complete. I enjoy working with my team and the fact everyone supports each other when we are busy.

What’s a typical shift for you?

Working within the car parks we are trained to complete a large amount of tasks to ensure the car parks run smoothly. This includes basic maintenance of barriers and payment machines, moving vehicles and transporting customers to and from the airport via courtesy bus or minibus. I also keep the car parks free of litter which can be hazardous to aircraft.

We pride ourselves in delivering a high standard of customer service to passengers when they are using one of our parking products.

What would your advice be for anyone thinking of working for the car parks team?

If you enjoy working outside most of the time and are looking for a new challenge, we could be the team for you! We will go above and beyond to ensure our customers are happy with the service that they have paid for. Be prepared to work hard and learn new skills, which in return will reflect on a favourable salary.

How do you feel about your job?

I really like my job with Park and Fly and the variety of tasks we do. Everyday is different and as I am a people person I get great satisfaction in ensuring our passengers receive the best experience possible.