COVID-19: Ten Point Plan

The world is currently contending with the most significant public health crisis in living memory. The safety and welfare of our staff and passengers is our highest priority and with this in mind we have worked hard to implement a range of robust measures to ensure the terminal is a safe environment for all.

If you are travelling through the Airport soon, you will notice additional guidance and procedures in the terminal which are there to ensure your safety and allow you to continue with your journey - these include social distancing, promoting good hand hygiene, increased cleaning and the use of PPE for passengers and staff.

The Airport’s flying schedule has been impacted significantly by the current crisis. For the latest flight information click here.

This is our Ten Point Plan to ensure the safety of our staff and passengers: 

Published: 28th May 2020

Last Updated: 24th June 2020

1. Anyone displaying COVID-19 symptoms or who has a member of their household self-isolating should not come to the Airport

Passengers are reminded not to travel to the Airport should they or anyone in their household be displaying any symptoms of Coronavirus.

2. Only car parks without human touch points are in operation

If you are travelling to the Airport, we would encourage all customers to travel by private vehicle, wherever possible.

If you wish to park at the Airport, to obtain the best price please book in advance here. 

As we aim to limit the number of touch points for passengers, only our self-parking car parks are currently available - Short Stay 1, Short Stay 2, Premium Fast Track and the Express drop off. There are  some spaces available in our Long Stay car park however the Long Stay terminal buses are not currently in operation.

Anyone who is wishing drop off or collect passengers should park in the Express or Short Stay 1 car park and remain in their vehicle.

3. Hand Sanitiser provided throughout the passenger journey

Hand sanitiser stations are provided throughout the terminal for passengers to use at key points in their journey, including on entering the terminal, security search area and the departure lounge as well as the border and baggage halls.

4. Face masks must be worn within the terminal building

All passengers must wear a face mask within the terminal building. If a passenger does not have a face mask there will be masks available in the terminal.

As per the Government guidance, children under the age of 11 or those with a good reason not do not need to wear a face mask (eg: Medical illnesses or providing assistance to a passenger who relies on lip reading).

More information can be found here.

5. Limited access to the terminal

Only passengers travelling are permitted to enter the terminal. Anyone wishing drop off or collect passengers should park in either the Express or Short Stay 1 car park and remain in their vehicle. 

Customers who are not flying are able to temporarily access the terminal to use the toilets or a catering outlet however must not wait in the building for any period of time.

6. Intensive cleaning and hygiene regime throughout the building

Enhanced cleaning regimes are in place throughout the terminal with increased disinfecting of regular touch points such as hand rails and buttons.

Passengers are reminded of the importance of regular hand hygiene, hand sanitiser is available throughout the terminal for passengers to use. Ambassadors will be available in the terminal to provide guidance to passengers on the measures that are in place. 

7. Social distancing enforced where possible

Passengers are required to maintain social distancing from other passengers not in their household grouping.

Passengers and staff are required to wear face masks at all times within the terminal. Face masks reduce the risk of COVID-19 transmission where social distancing is not possible within the terminal environment.

8. A limited number of shops and restaurants in operation

A limited number of shops and catering outlets are open within the terminal, for the latest information on which outlets are open click here.

More outlets will gradually re-open throughout the coming weeks, with each having implemented a range of social distancing initiatives. 

9. COVID-19 prevention training for all staff

All staff will complete a COVID-19 prevention and general awareness briefing.

Staff will also complete ‘COVID Secure’ training supported by departmental and activity specific training covering measures to limit the transmission of COVID-19 in their role.

10. Specific measures to ensure the safety of all staff

Social distancing measures will be implemented throughout the site to allow 2m distancing wherever possible, this is to protect passengers as well as staff.

Provision of additional PPE will be provided to protect staff where required and COVID-19 tests are being provided to staff or a member of their household who is showing symptoms.


Frequently Asked Questions

Do passengers need to wear masks in the terminal?

Yes, all passengers over the age of 11 are required to wear masks when in the terminal building.

If passengers do not have a mask, initially the Airport will provide one.

If a passenger has a medical condition or disability that makes wearing a mask difficult, they are exempt.

Can I still pick up / drop off passengers?

Yes, however only passengers travelling are permitted in the terminal.

Anyone wishing to collect or drop off passengers are requested to park in the Express or Short Stay 1 car park and stay in their cars.

Is there a 14-day quarantine period when I land in the UK?

Unless you have visited or stopped in any other country or territory in the preceding 14 days, passengers arriving from certain approved countries and territories will not be required to self-isolate on arrival into England.

Passengers must complete a passenger locator form when returning to the UK. More information can be found here:

Please visit the Government website for the latest information:

Do I need to arrive early for my flight?

No, there is no need to arrive early for your flight. Please follow the guidance provided by your airline.

Can I take hand sanitiser gel through airport security, and where should I keep it?

Yes, you can take hand sanitiser gel through security so long as it is under 100ml. As with any liquid, gel and paste, this should be packed into hold baggage where possible. If carried in hand luggage, it should be packed into a sealed, clear plastic bag (maximum 1litre capacity) which must be placed in the tray at security.

Can I take anti-bacterial wipes through security in my hand luggage?

Anti-bacterial wipes are not considered liquids and can be taken through security. You do not need to put wipes in your liquids bag.

Can I still get assistance for my journey?

Yes, the Airport is still able to provide assistance for passengers with reduced mobility. Please advise your airline or travel agent when booking your travel.

Are the shops and restaurants open?

A limited number of shops and catering outlets are open within the terminal, for the latest information click here.

Are the lounges open?

At the moment the British Airways and Aspire lounges are not open, we hope to be able to provide information on opening them shortly. 

Are the car parks still open?

Yes our Short Stay 1, Short Stay 2, Premium Fast Track and the Express Drop Off car parks are open. There are also some spaces available in our Long Stay car park however the Long Stay terminal buses are not currently in operation.

In order to limit the number of touch points for customers, initially our Premium Meet & Greet car park will not be open.

I need to amend my car park booking – how do I do this?

Please contact the car park team with your booking reference number on [email protected]

I’m worried my flight won’t go ahead – what should I do?

We understand that many passenger's travel plans have been disrupted due to COVID-19. You may be struggling to get through to your airline, however it is because their phone lines are extremely busy at this time. We have been advised that airlines will be contacting customers, in date departure order, and we ask that you are patient at this time.  

If you are concerned about an upcoming flight we recommend you contact your airline who will be able to advise.


Useful Links

GOV: Coronavirus information for the public

GOV: Safer aviation guidance

GOV: Passenger Locator Forms

GOV: Travel advice

GOV: Foreign Travel Advice

NHS: Check your symptoms