Recruitment

Recruitment

Newcastle International Airport offer a diverse range of exciting job opportunities. As a leading airport company we can offer a huge variety of airport jobs. We recruit highly motivated, enthusiastic and forward thinking people to make our airport one of the best about.

Browse our available jobs below:
Head of Terminal Operations

A unique and exciting opportunity has arisen for a senior manager with commercial business acumen to lead the customer facing aspects of our operations. 

Voted best large airport for its overall customer experience by, ‘Which? Magazine’; Newcastle International Airport is currently achieving an EBITDA of circa £36m from a turnover of circa £63m. The business is committed to making continuous incremental improvements in its operating profits, whilst cultivating further improvements to all aspects of its customer facing operations.

Salary: (Attractive Package)

The role provides an attractive senior position package – full details available on application.

The Role

Reporting to the Operations Director, the role offers a chance to shape operational improvements that will enhance the overall customer experience throughout our recently refurbished terminal building, as well as across other diverse aspects of our operation; whilst also identifying and driving initiatives, aimed at further improving efficiency and diversifying our income streams.

Responsibilities include:

  • Strategic oversight of all aspects of our terminal based customer facing operations, including the delivery of all directly controlled insourced and 3rd party services.
  • Leading, structuring and managing approximately 200 staff, including seasonal employees.
  • Full P&L responsibility and capital planning.
  • Identifying and developing opportunities to deliver further operational services and nurturing additional operational income streams.
  • Driving innovation to improve efficiency and generate additional revenue and reduce cost whilst enhancing the overall customer experience.

The Candidate

Applicants will need to demonstrate operational and commercial achievement within a senior managerial role at an airport or similar.

Desirable qualities include:

  • Track record of driving EBITDA through service provision and the delivery of efficient operations.
  • Experience of leading multi-disciplined teams by applying a structured and methodical approach to a varied work portfolio and by developing others in order to achieve positive results.
  • The ability to influence the standards of service provided by third party organisations and external parties by engendering a collaborative approach.
  • Possessing sound financial skills in order to oversee and manage both operational and capital budgets.
  • A passion for ensuring all aspects of the operation are delivered in a safe and complaint manner.
  • Self-motivated, ambitious and resilient, the successful applicant will be able to communicate and influence at all levels, in order to build success.

Interested?

To apply, please send a copy of your CV, complete with a covering letter outlining you experience and salary expectations to Keith Faley Head of Safety & HR - recruitment@newcastleinternational.co.uk

Closing Date: Monday 8 February 2016

Seasonal Car Park Operatives

Salary: £7.25 per hour or £7.80 per hour with PCV Licence

We are looking to recruit and train a number of seasonal workers to join our car park team to provide operational support to all of our ‘on’ and ‘off’ site car parking facilities.

We are looking for applicants who can demonstrate that they possess excellent customer service and interpersonal skills, as well as a flexible ‘can do’ attitude towards work. The applicant is required to be physically capable of carrying out manual handling activities.

All applicants need to hold a full UK driving licence. A PCV licence is desirable but not essential.

All posts will be offered for a minimum of 20 hours per week. However, once trained there will be the opportunity to work additional hours as seasonal demands dictate.

Interested?

To apply for this position please follow the links provided to download a Job Description and Application Form. Send this by post to; Newcastle International Airport, HR Department, Woolsington NE13 8BZ or alternatively e-mail your completed application form to recruitment@newcastleinternational.co.uk.

Closing date: Sunday 14 February 2016

Seasonal Passenger Services Assistants

Salary: £7.20 per hour

We are looking to recruit and train a number of seasonal workers to join our passenger services team to assist with the delivery of safe, secure and customer focused services to our customers.

We are looking for applicants who can demonstrate that they possess excellent customer service and interpersonal skills, as well as a flexible ‘can do’ attitude towards work, so that we can cover our 24/7 operation. The applicant is required to be physically capable of carrying out manual handling activities, which includes; pushing wheelchairs & assisting passengers with reduced mobility.

We are interested to hear from applicants that would like to consider full and part-time working on a shift basis, with an emphasis on early morning starts. It is desirable for applicants to hold a full UK driving licence.

All posts will be offered for a minimum of 16 or 20 hours per week. However, once trained there will be the opportunity to work additional hours as seasonal demands dictate.

Interested?

To apply for this position download and complete a copy of our Application Form and send this by post to; Newcastle International Airport, HR Department, Woolsington NE13 8BZ or alternatively e-mail your completed application form to recruitment@newcastleinternational.co.uk

Closing Date: Sunday 14 February 2016

Seasonal Sales Coordinator - Park & Fly Newcastle

Salary: £7.25 per hour

We are looking to recruit two seasonal Sales Coordinators to join our car parking call centre team to cover our busy summer period between March and October 2016. The hours of work (42 hours per week) will be flexible to meet predicted call demand, and covering varying shift lengths between 8.00am to 7.00pm, 7 days a week.

This role involves handling inbound customer calls for sales and booking of car parking products, making outbound customer calls to upgrade products, and recording customer feedback and trends. 

Applicants should possess sound computer skills coupled with a reasonable working knowledge of Microsoft Word and Excel. Applicants must also be able to demonstrate excellent communication and customer service skills as well as a flexible ‘can do’ attitude towards work. The ideal applicants will have a sales or customer service background with call centre experience, although this is not essential, as training will be provided for applicants who possess the necessary enthusiasm, skills and attitude.

Interested?

To apply for this position download and complete a copy of our Application Form and send this by post to; Newcastle International Airport, HR Department, Woolsington NE13 8BZ or alternatively e-mail your completed application form to recruitment@newcastleinternational.co.uk

Closing Date: Sunday 14 February 2016

Seasonal Security Officers

We are currently looking to develop 50+ people interested in gaining employment within the aviation security profession.

Successful applicants will be enrolled on a 3 week training course, starting in March and April 2016. Following which and on successful completion they will awarded the nationally recognised Department for Transport (DfT) certificate in ‘Aviation Ground Security’.

In addition, on passing the course each delegate will be: -

  • Guaranteed employment as a Security Officer (Salary: £7.35 per hour)
  • Awarded additional staged payments to cover their training commitment

At Newcastle International Airport Ltd we work as a team every day. We need people who are upbeat, proactive and who are able to effectively interact with colleagues and customers, delivering excellent customer service at all times. As well as this, we need people who are flexible about when they work so we can cover our 24/7 operation. We are interested to hear from applicants who would like to consider full and part-time working on a shift basis, with an emphasis on early morning starts.

Interested?

If you possess the ability to learn, are able to adopt a flexible approach to work and demonstrate excellent customer service and interpersonal skills. We want to hear from you!

Applicants who have applied from December 2015 to date for this opportunity & been unsuccessful at either the application stage or interview should not re-apply.

To apply please download our application form and ensure it is submitted ASAP, as demand is expected to be high. 

Closing Date: Sunday 14 February 2016

Please note: Post course employment contracts will guarantee a minimum of 16 or 20 hours per week. However, there will be the opportunity to work further hours as seasonal demands dictate.

This post requires access through the Critical Part at the Airport and therefore in line with Department for Transport regulations; you will be required to demonstrate during the recruitment process, that you have no relevant criminal record.  Further information can be found at www.disclosurescotland.co.uk

Customer Service Agent - Swissport

Customer Service Agents provide all necessary help and support to passengers as required by our customer airlines which may include check in, baggage processing, reservations and ticketing, boarding of flights, air-bridge operation, greeting arriving passengers, handling of VIPs, provide special passenger assistance, handle customer complaints and other duties as assigned.

Job Responsibilities
 The following responsibilities are associated with this role:

  • Assist passengers with self-service check-in kiosks
  • Inspect and verify passenger documentation
  • Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
  • Manage passenger baggage processing including handling and fee calculation if applicable
  • Assist passengers as needed through arrival and check in processes including support for passengers with special requirements such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
  • Direct passengers through Customs, Immigration, and Quarantine as required
  • Make public address announcements as required
  • Assist colleagues in other areas of the airport to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
  • Comply with all UK/Ireland/EU legislation as well as airport authority and carrier security requirements
  • Comply with Swissport Standard Operating Procedures (SOP’s)
  • Operate computers and specialist equipment such as air-bridge, scanners and airline specific software
  • Produce work-related documentation when required
  • Maintain the highest standards of safety and security at all time
  • Other duties as assigned

For more information or to apply please visit Swissport's website.

Lounge Services Agent - Swissport

As a Lounge Services Agent, you will strive to provide an excellent experience for the customers who visit our executive lounges. Lounge Agents welcome passengers, facilitating entry to the lounge as well as serving beverages and preparing food as required. Duties will also include maintaining stock levels and ensuring the highest standards of cleanliness and hygiene at all times.

Job Responsibilities
 
The following responsibilities are associated with this job role: 
  • Greet passengers as they enter the Lounge and introduce them to all aspects of the Lounge product, advising them of all available services and offering assistance where required to maintain customer loyalty
  • Provide customers with an exceptional level of service to be remembered
  • Operate a computer system to check entry eligibility and process payments
  • Ensure products are well presented and stock levels are maintained
  • Communicate flight information and deal with general enquiries from passengers
  • Serve drinks and prepare snacks and meals as required
  • Ensure the lounge remains clean and tidy at all times
  • Liaise with third party contactors/suppliers as required
  • Other duties as assigned

For more information or to apply please visit Swissport's website.

Sales Assistant - WHSmith

Salary: £6.70 per hour

Contract: 37.5 hours per week including working Saturday and Sunday

WHSmith are looking to hire a sales assistant (job code: 1600-SAL Active) to work at their airport stores. Applicants must be over 18 to apply for this position.

In order to be able to work at the airport you must have five years of continuous references, a valid (in date) passport or photo drivers licence.

Please ensure you have availability of transport as public transport is not always available at the start of shifts. 

Job description

Do you thrive in a fast paced environment where no two days are the same? Then look no further.
WHSmith are looking for exceptional individuals used to working in a customer focused environment and highlighting promotions to join their store. Working in a team you will play an active role in providing a positive customer experience and driving sales.

To apply please visit www.whsmithcareers.co.uk.

Your responsibilities

  • To always deliver a friendly service, smiling, greeting and making eye contact with every customer you come into contact with
  • Working on tills accurately and efficiently, to provide a positive customer experience.
  • Carry out stock replenishment, ensuring all areas of the store remain tidy
  • Working as an active member of the team, supporting colleagues in all tasks
  • Meeting high standards of display and visual merchandising to ensure the store is well presented. Accurately following planograms
  • Demonstrate good product knowledge to customers on key promotions and offers. Approaching customers that may require assistance if you are on the shop floor
  • Targeted on having appropriate Till Point Conversations with every customer to add on sales and increase the average transaction value.
  • Some roles will involve pushing loaded trolleys of stock for long distances
  • Flexibility with working hours and the availability of transport as some stores are open for 24 hours.
  • Role will involve pushing heavy cages and moving stock over long distances

Requirements

  • Experience gained within a retail environment preferred
  • Confident approach towards maximising sales opportunities
  • Flexibility towards working hours
  • Strong communication skills and ability to participate as a key team member
  • Ability to work under pressure in a fast paced environment
  • Airside pass requirements – valid passport, 5 years continuous referencing, consent to undertake a Criminal Record Check
Sales Assistant - Airport Retail UK

Airport Retail UK have an exciting opportunity for a number of Sales Assistants to join their team and be involved in the day to day running of their Newcastle International Airport store.

The successful candidates may have previous retail experience in, preferably (although not limited to) the high street fashion sector. They should possess good communication skills and be willing to work hard in this highly competitive sector. They're looking for ambitious individuals who stand out from the crowd and who are a commercially aware. If you’re looking for a spring board to a successful retail career with company that’s going places then please apply.

Applicants will need to provide evidence to support their achievements.

Skills and Desirable Attributes

  • Grade C or above in Math’s and English at GCSE level or equivalent.
  • Outgoing personality with great communication skills.
  • Desire to get ahead by working hard.
  • Flexibility.
  • Commercial awareness.

Brief Outline of Job Role

  • Effectively communicate and represent the company culture on a daily basis.
  • Focus on building sales and quality customer service.
  • Oversee the visual appearance of the store with an eye for detail.
  • Be proactive in delivering a quality experience to all customers.

Points for the Candidates Consideration:

They are a 24 hour operation committed to open at the Airport’s request, this means working very early mornings/late evenings and on national holidays. Due to these opening hours and the requirement to remain flexible in this position, independent transport is required.

Airport Regulations require successful candidates to pass Criminal Record Checks and supply a professional/educational history of 5 years without any gaps longer than 2 weeks. We are unable to consider any applicants that would be unable to fulfill these criteria.

Interested parties should forward their C.V. and Cover Letter to abbey.stobbart@airportretail.uk

Sales Assistant - Cuba Lily

Are you passionate about providing exceptional customer service?

As a Sales Assistant with Cuba Lily Tax Free you will have a good knowledge of all our products
throughout the store. We have a whole range of exciting brands including PANDORA, Swarovski, Thomas Sabo, Links of London, Daisy London and many more.

Assistants can build an instant rapport with customers whether it is recommending the perfect bracelet for that last minute beach break or suggesting the ideal charm for that special someone.

Passion, enthusiasm and hard work are all qualities possessed by a good Sales Assistant and, if this is you, then apply to become a valuable member of an energetic and vibrant company.

If you have experience within retail and a passion for customer service then we would love to hear from you.

Please note all of our roles are on a rolling shift basis, and you will need to be flexible for 2am openings.  The Metro service to the airport is not operational at this time so your own transport is essential.

Please send CV applications to jan@cubalily.com, indicating whether you are interested in either full time or part time work.

@NCLairport on Twitter

3 hours ago: @dee112211 If you give our call centre a ring on 0191 214 4341 they'll get that booked for you 😊

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