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Recruitment

Recruitment

Newcastle International Airport offer a diverse range of exciting job opportunities. As a leading airport company we can offer a huge variety of airport jobs. We recruit highly motivated, enthusiastic and forward thinking people to make our airport one of the best about.

Browse our available jobs below:
Passenger Services Reservation Support - Swissport

Contract: 25 hours per week

Commencing: 1st May 2014

 

Compulsory requirements

  • Minimum age 18 years
  • Ability to work shifts and be flexible to the roster patterns
  • Ability to live and work within the United Kingdom
  • 5 year education/work reference
  • CRC cleared

 

PROFILE

Swissport are looking for reservation support agents to join the team within Newcastle International Airport. The successful applicant will undertake ticketing support functions and ensure all airline revenue is collected and accounted for.

KEY RESPONSIBLILTES

Provide, through application of technical expertise airline reservations, ticket issuance and re-issuance.

Comply with set standards of customer service (e.g. quality of speech, call attendance, emails, handling queues, e-mails, etc.) for inbound calls across all markets/functions in order to ensure customer confidence, satisfaction and loyalty.

Keep up-to-date on customer airline products, services, policies and procedures to ensure accurate information and correct implementation; take initiative to continuously enhance technical skills.

Achieve individual revenue and customer service targets to support delivery of team/departmental targets.

Support implementation of new technology and work methods to sustain ongoing process and quality improvement processes.

Maintain data protection and confidentiality for both staff and customers.

Support other departmental functions as required.

Deal effectively with airline delays and disruption situations and liaise with local management team.

ENVIRONMENT

Operates within a fast moving airport environment; shifting work pattern; may be required to work extra hours after completion of scheduled shift and on rostered day off to support business needs. Successful applicant requires the ability to manage under pressure and has a strong team work ethic and commitment.

QUALIFICATIONS & EDUCATION, EXPERIENCE, TRAINING & KNOWLEDGE

Qualification & Education:
Education to at least secondary level is required, preferably with courses in reservation and ticketing.

Experience:
Post holder preferably will have at least 0-2 years customer service and/or contact centre experience, ideally at least 1 year of which in airline reservations.

Prospective applicants should submit a letter of application.

By Email

lisa.cooper@swissport.com

By Post

Swissport NCL, Newcastle International Airport, Newcastle upon Tyne, NE13 8BY

 

Closing Date for Applications: Friday 25th April 2014

Motor Transport Administrator

(Temporary – 3 months, 15 hours per week)

Salary - £8.27 per hour

An exciting opportunity has arisen for an enthusiastic, organised, confident and highly motivated individual to join the Motor Transport Team.

Duties of the role include processing invoices and delivery notes through systems and databases, answering incoming calls, whilst carrying out general administrative duties.

The successful applicant will be IT literate and possess sound verbal and written communication skills, as well as be able to demonstrate the ability to work to tight deadlines without the need for close supervision.

The applicant should be customer focused and whilst not essential a working knowledge of business system ‘SAP’ would be a distinct advantage.

To apply, please review the Job Description by clicking on the link below and send a letter of application along with your CV to the Human Resources Department, Newcastle International Airport Ltd, Woolsington, NE13 8BZ

The closing date for applications is 25th April 2014

Click the link below for a copy of the Job Description.

Experienced Chefs - Eagle Bar Diner

Eagle Bar Diner situated within the Departure Lounge at Newcastle Airport are looking for EXPERIENCED COOKS (COMMIS CHEFS)

Applicants should have experience working in a similar high volume, fast casual kitchen environment, you will be responsible for the smooth running of the kitchen during service and to ensure that the company standards are maintained at all times.

The ideal Cook will have good attention to detail, the ability to work individually and as part of a team plus experience and training in various food styles. Strong Communication skills are essential for this role.

Please note all successful candidates are required to provide a full 5-year reference history and undergo a Criminal Record Check to comply with all Airport Security regulations.

Benefits and Incentives

In addition to a starting rate of pay of £6.80p/hr, SSP employees receive 28 days holiday, free meals on duty, free uniform, discounts off other SSP brands and lots of training and development opportunities for your future career progression into Chef de Partie roles. There is also an incentive scheme in place to earn an extra 50p p/hr for overachieving sales budget by 1%.

Please apply attaching a copy of your current CV to stephen.wafer@ssp.uk.com.

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