Nexus will be carrying out essential maintenance work on the Metro line as part of the £385 million Metro modernisation programme. The latest area of work is between South Gosforth and Kingston Park. This section of line will be closed on Sunday 24th March until 12.30pm. The Metro line will be running as normal from the Airport to Kingston Park, with a replacement bus in operation. It is anticipated that journeys will take longer than usual.
If you require any additional information please see the Nexus website www.nexus.org.uk.
On sale from today, there are two outbound flights taking off on 21st November and 5th December 2013 – perfectly timed to treat a loved one to a pre-Christmas getaway in one of the world’s most romantic cities. Whether choosing to take advantage of the return flight from just £439 per person or booking a complete shopping break with Jet2holidays from £679* per person, giving the gift of the Big Apple is bound to make loved ones and wallets smile!
Steve Heapy, Chief Executive at Jet2.com and Jet2holidays said: “We are thrilled to offer our local customers the chance to jet off to New York again this year. Our great value flights and package breaks are always extremely popular, so much so that we have put New York on sale even earlier this year. This way our customers have more time to plan their trip so they don’t miss out on the glamour and buzz of this thriving city . Booking early also ensures those looking atfter their finances will have plenty of dollars left to spend on all the must-see and do activities New York has to offer on the run up to Christmas. Those wanting to book a Jet2holidays package break can also book for a deposit of just £60 per person.”
Dave Laws, Chief Executive of Newcastle International Airport, said: “Jet2.com’s direct New York flights have become a tradition for North East travellers, so it’s great to see them available so early this year. New York is the city that never sleeps and a vibrant destination which really is a must see. We expect these flights will be very popular so we’d urge passengers to make the most of this exciting experience and book now.”
To find out more about Newcastle International Airport visit www.newcastleairport.com
A new route pass offering 25% discount for travellers booking four return flights has been launched by Eastern Airways across its network, including services from Newcastle International Airport.
The new 4-4-3 Route Pass product initiative introduced by the UK’s second largest regional airline will benefit regular commuters when they purchase four flights for the price of three on any Eastern Airways route.
As part of this new product offering, fares are fully flexible, there are no change fees and passengers will automatically gain access to a number of airport executive lounges.
Eastern Airways provides day return options on many of its routes across the UK and Norway. It also offers fast track security channels at the busier airports it operates from, a fully inclusive service including allocated seating, free hold baggage allowance, along with complimentary drinks and snacks.
Kay Ryan, Eastern Airways commercial director, said: “We’re offering some fantastic savings through this new initiative which also gives customers full flexibility to make as many changes as they want for travel dates and they receive VIP treatment with executive lounge access at applicable airports. We expect the new 4-4-3 Route Pass will prove very popular with business commuters and travellers that make frequent journeys.”
Eastern Airways also offers the Zonal Route Pass providing six flights from the price of four.
The 4-4-3 Route Pass is bookable through travel agents and via Eastern Airways Reservations on 08703 669100.
The airline first started operating scheduled flights from Newcastle in 2003 and provides a choice of daily services to Aberdeen, Birmingham, Cardiff and Stavanger (Norway) from the airport.
Eastern Airways provides a network of services flying from 20 airports in the UK, Norway and France. It also has three 50-seater Embraer 145 jets, two 37-seater Embraer 135 jets, eight 50-seater Saab 2000 aircraft and is the largest operator of 29-seater British Aerospace Jetstream 41 aircraft in the world with 18.
SAS started its new direct route between Newcastle and Copenhagen yesterday, 4 February 2013, with the first aircraft leaving Newcastle for Copenhagen at 7:10pm.
The flights to Copenhagen will operate Monday to Friday, once a day, with an extra Sunday flight added from 7 April 2013. Flights will start from just £96 one-way including all taxes and charges.
The Newcastle-Copenhagen timetable from 4 February 2013 is as follows:
• Newcastle – Copenhagen: departure 19:10 – arrival 21:50
• Copenhagen – Newcastle: departure 18:00 – arrival 18:40
Caroline Theobald, honorary Swedish Consul and chairman of the north east chapter of the Swedish chamber of commerce, said: “The Swedish residents of the north east were thrilled when they heard about the new SAS flight. The route brings Scandinavia even closer to the region and will help many people travel to Swedish destinations as well as Denmark and Norway.”
Lee Carlin, General Manager of Grundfos, said: "I am delighted that a fellow Scandinavian Company has created a strong tie with the North East of England. We are very happy that this new route to Copenhagen is now open and I hope that many of our colleagues will use this route going forwards and encourage many more to visit the North East of England."
Connections are available at Copenhagen to a number of onward points including:
• Finland (Turku and Helsinki)
• Sweden (Gothenburg and Stockholm)
• Norway (Oslo, Bergen)
• Poland (Warsaw, Gdansk, Poznan, Wroclaw)
• Lithuania (Palanga)
• Denmark (Aarhus, Billund, Aalborg)
Newcastle International Airport is gearing up for a busy year ahead as it aims to be the most welcoming airport in the UK.
The region’s largest airport is already flying high following a successful 2012 and got the year off to a great start with the launch of its new customer-friendly website. The airport also recently installed new customer feedback machines in the security area to check whether its customers are ‘Happy or Not’. The high-tech devices feed back results to the airport team regularly to ensure that customers are getting the best experience possible.
Dave Laws, Chief Executive of Newcastle International Airport, said: “Last year was a great year for the airport as well as the North East travelling public. We secured a number of new routes to sought-after destinations, were honoured with the AOA Award for best UK airport under six million passengers for the fourth year in the row and welcomed a 50% increase in seats on our Emirates service to Dubai with the 428-seat Boeing 777.
“We also officially opened our £3.2 million terminal development - with improved security search facilities, and welcomed our new 49% shareholder, AMP Capital.
“This year is already off to a fantastic start. Our new website - with improved usability for passengers and a more visual feel - has gained very positive feedback from users and our results from our ‘Happy or Not’ machines show that we’re providing excellent customer service to our passengers day in, day out.
“As well as reaffirming our dedication to excellent customer service, we recently announced that Maggie’s in the North East as our adopted charity for 2013 and 2014 so we’ll be getting involved in lots of fundraising activities over the coming months which is very exciting. We’re also looking to the future and are in the process of redeveloping our master plan strategy which will show our aspirations up to 2030. We look forward to celebrating 10 years with easyJet this year too.
“Our aim is to be the most welcoming airport in the UK and this year, we’re going above and beyond once again for our customers.”
Newcastle International Airport in numbers
• Newcastle Airport employs 3,200 people on site and contributes more than £646m to the North East every year.
• The value of UK exports shipped via Newcastle Airport is £173.6m.
• The airport supports £182.4m in GVA through on-site activity, £27.4m in GVA through directly related off-site activity, £135.7m in GVA through indirect and induced effects in the North East.
• On the basis of 2012 traffic levels, analysis by York Aviation suggests the services provided by the Airport will bring economic benefits of £243.2m to the region.
The region’s largest airport, Newcastle International, has launched its new website to positive passenger feedback.
The site, www.newcastleairport.com, has been fully redeveloped, creating a cleaner, less cluttered online tool which aims to help passengers navigate the site with ease.
With over 3.5 million visits, 1.3 million unique visitors and 30 million page views every year, the number of users logging on to the airport’s site continues to grow. The new website is compatible with smartphones and tablets.
David Laws, Chief Executive of Newcastle International, said: “We’re delighted with the initial feedback on our new website. In its first few days, we’ve received a wealth of comments about the improved navigation, look and feel so we’re delighted. Our site traditionally has always been very popular with customers but we’ve now made it even easier for customers to prepare for their journey, by making sure that car parking, lounge access, security fast track passes, taxis, and other essentials can all be booked very simply across the site.
“We’ve listened to what our customers want and have adapted the site so that it’s fully compatible with smartphones and tablets. Modern users are looking for data across a range of technologies so it’s only right that we made this a priority – and following the launch of the new website we’ve seen that over 40% of visitors are using mobile and tablet devices.
“We wanted to simplify the information so it’s in an easy-to-use format and also wanted to make the website visually appealing by using panoramic photography of the destinations served by our airline partners as well as vibrant images of the North East region. We think it shows a snapshot of some of the fantastic destinations we offer so we’re very pleased with the overall look.”
Up-to-date flight information, the latest news and retail and catering information is also readily available for customers.
The website navigation has been simplified to allow users to explore the site and the amount of text has been reduced. The site was developed by Fivesite, based in Bedford who previously worked on behalf of big brands including Thomson, Weetabix and Fujifilm. Regional design agency Stark Hartley Atkinson were also involved in the design of the new terminal, car parking, and destination maps.
Stewart Webb, Business Development Manager at Fivesite, said: “The team at Newcastle Airport are incredibly passionate about their airport. What was abundantly clear from the very start was the team never stop trying to improve the customer experience.
“Our challenge with the website was to reflect that passion and to ensure the new site was as welcoming as the Airport itself. To that end, we needed to make improvements in the online customer experience. This was achieved by designing the new website from the start to be as simple to use as possible, with clear concise navigation to a wealth of information, whilst at the same time ensuring the website did not become too cluttered.
“In addition the site adapts its content and navigation depending on what device the customer is using, be it a tablet, smart phone, PC or notebook. So now just like the Airport, no matter how you arrive, customers can be sure the online welcome they receive is the best in the UK.”
Dave Laws added: “We’d also like to thank everyone involved in the build and also Northumbria Helicopters, who kindly took our photographer on a ride around the region to get some fantastic shots of the local authority areas served. These photos can be seen on the homepage, as well as in other areas of the site.”
The launch of the website is phase one of the website development. The airport will be making continuous improvements and adding new features as development continues.
Maggie’s in the North East has been given an extra special Christmas present by being named as Newcastle International Airport’s new adopted charity for 2013-14.
The announcement comes following a staff vote and charity selection process. Over the last few years, Newcastle Airport has helped the NSPCC to raise thousands of pounds for children in the North East.
From January, Maggie’s will benefit from funds raised at the airport. Many passengers donate their leftover foreign currency to the charity as well as sterling at collection facilities across the terminal. Airport staff will also get involved in regular fundraising activities.
Maggie’s offers a free programme of emotional support and practical advice to people with cancer as well as their friends and families. They offer professional information and advice, counselling, benefits advice, support groups and practical workshops such as nutrition classes. Last year the charity’s UK-wide network of centres received over 100,000 visits from people with cancer and their loved ones.
Maggie’s has been working hard to raise funds to build a new purpose built centre in Newcastle based at the Freeman Hospital. It will serve a population of 3 million people where over 13,500 people are diagnosed with cancer every year and is hoped to open before summer 2013. The centre was designed by Ted Cullinan.
Dave Laws, Chief Executive of Newcastle International Airport, said: “Our relationship with the NSPCC has been hugely successful and we’re glad to have been able to help them raise so much for the cause. Our new adopted charity Maggie’s is a wonderful charity which we feel will have a real benefit for those in the region and their families dealing with cancer and will offer a valuable service. We look forward to working with them to support their launch in the region from January.”
Lorna Moran, Chair of Maggie’s North East, said: “We are delighted to have been chosen as Newcastle Airport’s adopted charity for the next two years, it is such a great boost to Maggie’s this Christmas.
“Maggie’s provide practical and emotional support to people with cancer and their loved ones, completely free of charge. It is only because of the generosity of supporters like Newcastle Airport that we are able to provide this vital support; we are so grateful to be their new charity partner.”
Janet Richardson of the NSPCC, said: “The partnership with Newcastle Airport has not only raised vital funds for NSPCC totalling £15,948 this year to date, but has also helped to raise the profile of the charity in the North East. Although the NSPCC is a national UK charity, we work in your local communities, supporting and protecting local children. Monies raised for NSPCC here in the North East are used to fund our pioneering services for local vulnerable children such as our new Childline School Service.
“I’d like to thank management and staff of Newcastle International Airport for their support which has helped NSPCC to pilot this new service here in the North East.”
Data from the UK Civil Aviation Authority (CAA) released show that during July to September 2012, the overall on-time performance of scheduled flights at Newcastle Airport was 84%, the highest among regional airports monitored.
The figures show scheduled flights at the ten UK airports monitored was 80%, an increase of one percentage point compared with the third quarter of 2011. On-time performance is defined in this data as the proportion of flights arriving or departing early or up to 15 minutes late.
The average delay across all scheduled flights was 12 minutes, the same as in the third quarter of 2011. Newcastle’s average delay was recorded at 10 minutes.
Dave Laws, Chief Executive at Newcastle International Airport, said: “To be highlighted as best performing regional airport in these punctuality stats by the CAA is fantastic end to a very successful year here at Newcastle.
“As well as announcing new destinations, this year we also officially opened our £3.2 million terminal development, welcomed a 50% increase on our Emirates service to Dubai with the 428-seat Boeing 777 and were awarded the title of ‘best UK airport under six million passengers’ for the fourth year running by the Airport Operators Association (AOA).
“To achieve this new accolade is a testament to the hard work of our operations team, airlines and business partners who all work together to provide a seamless service for our passengers.”
Compared with the same period in 2011, on-time performance increased by one percentage point at Newcastle.
The CAA statistics on punctuality of passenger flights at ‘London Airports’: Heathrow, Gatwick, Luton, Stansted and London City, and ‘Regional airports’: Manchester, Birmingham, Newcastle, Edinburgh and Glasgow cover both arrivals and departures.
Airport expecting an increase in passengers in the run up to Christmas
It’s not just Santa who flies at Christmas… Newcastle International Airport has eight flights in and out on the big day bringing thousands of friends and family together for the festive holidays.
Newcastle Airport is open all year round and is staffed by air traffic controllers, handling agents, firefighters, retail and security staff on Christmas Day.
Welcome home parties are frequent in domestic and international arrivals as thousands of visitors fly in to enjoy time in the North East for the holidays. Approximately 80,000 passengers are expected to travel to or from Newcastle between 23rd December and 2nd January, with between 800 and 900 flight movements during this time.
Popular destinations during the festive season include the Canary Islands, Dubai, Amsterdam, Sharm el Sheikh, mainland Spain and Geneva. Newcastle also sees an increase in skiers heading for the slopes around Christmas time.
Dave Laws, Chief Executive of Newcastle International Airport, said: “We are expecting a very busy few weeks over the Christmas period with families and friends all over the region making use of our services.
“Other transport providers including coach and rail close on Christmas day so we offer a truly unique service for those who, for whatever reason, need to travel on the big day itself.
“Some people choose to travel on Christmas day to warmer climes such as Tenerife and Alicante while others may be connecting to other European destinations via important hubs such as Amsterdam and Paris CDG to make an extra special visit over the holidays.
“As well as people travelling elsewhere, we also have thousands of people returning home to the region for Christmas. Our arrivals hall is full of well-wishers and people calling in to collect relatives and friends. The Newcastle Airport team wishes a wonderful Christmas to all and a safe journey wherever you are travelling to.”
The airport will have the following departures on Christmas Day:
- Amsterdam (KLM) at 5.55am
- Paris CDG (Air France) at 6.25am
- Alicante (Thomson) at 6.35am
- Tenerife (Thomson) at 8.30am
- Tenerife (Thomas Cook) at 9am
- Amsterdam (KLM) at 9.15am
- Paris CDG (Air France) at 11.50am
- Paris CDG (Air France) at 16.55pm
During the winter season Newcastle International continues to work to prepare for summer 2013. With a new Jet2.com route to Pula (Croatia) and expanded easyJet services to Jersey and Amsterdam among the developments for 2013, it’s set to be a busy year for the airport. Customers are advised to book early for summer 2013 to make the most of the best deals on offer.
Newcastle Airport was awarded the 'best airport with up to six million passengers in the UK' at the Airport Operators Association (AOA) Awards ceremony in 2012, for the fourth year running.
Packing at Christmas
Christmas can often mean passengers wish to travel with unusual items packed in luggage. The airport team has created a step by step guide to ensure travellers have an enjoyable journey:
- Plan your journey to the airport ahead of time. Onsite car parking can be booked on our website or by calling us before you arrive.
- If you can, check in online and print your boarding card before arriving at the airport.
- Opt for ‘Fast Track’ through security to get through to the departure lounge even quicker. This is available to purchase as you enter into the security area or through our website in advance.
- Wrapped Christmas presents packed in hand luggage must not contain a liquid container size bigger than 100ml - even if it is unopened and beautifully packaged. If liquid items are under 100ml, they can travel in hand luggage but must be carried in a clear, resealable plastic bag.
- All pyrotechnics or smoke-emitting devices, such as party poppers, are prohibited from all passenger baggage. For unusual items, it’s advised customers contact their airline ahead of their journey to confirm restrictions.
- Ensure any liquids carried in your hand luggage, including sun cream, pastes and gel, are 100mls or under and are presented in a clear plastic bag. These are available to purchase at the entrance to security.
- Those travelling with young children can purchase additional milk and other baby products in Boots in the Departures Lounge store.
- Treat yourself to Biza duty free and take advantage of the excellent prices and 40% off discounts selected fragrance. If travelling in the EU you can use our ‘buy and collect on return’ service.
Full details of what retail stores and catering outlets customers can visit at the airport and the security regulations are available on the Newcastle Airport website. Book car parking online or by calling 0191 214 4341. Please visit www.newcastleairport.com for more information.
easyJet, Newcastle’s largest airline, today launched their first flight to Amsterdam from Newcastle International Airport – and estimate it will help to deliver around 30,000 Dutch visitors to the region over the next year.
Passengers checking into the inaugural flight, which will operate up to five times per week, were greeted by easyJet staff in festive orange Santa hats – in recognition of the new Dutch connection and airline’s signature colour.
Hugh Aitken, UK Commercial Manager for easyJet, said: “We are delighted to add this new flight to Amsterdam which will make it more affordable for businesses to connect with the Dutch market, easier to enjoy a break in Holland and attract more Dutch visitors to the North East. easyJet now links Newcastle with 13 destinations across Europe and we are proud to be the city’s largest airline.”
Earlier this year easyJet added a new £20m Airbus A320 to Newcastle Airport, which has provided an additional 50,000 seats to and from the North East and extra capacity on popular routes such as Alicante, Barcelona, Belfast and Faro. The airline has also announced plans for a Newcastle to Jersey service which will start flying from the 26 March 2013.
Chris Sanders, Aviation Development Director at Newcastle International Airport, said: “We’re pleased that easyJet is investing once again in services from the North East. I’m sure the route will be very popular with leisure and business travellers alike.
“Amsterdam is an important international hub as well as a fantastic place to visit. It’s ideal for either a relaxed break or action-packed holiday. With a wide variety of museums and galleries, Amsterdam is a delightful cultural destination.”
Flights to Amsterdam start at £27.49 (inc taxes and charges) and depart Newcastle International Airport on Monday, Friday and Sunday – with additional flights on Wednesday and Thursday from February 2013. easyJet is the largest airline out of Newcastle Airport, operating more than 6,600 flights and carrying in excess of 880,000 people each year to and from the region.