Passengers of Restricted Mobility
|To arrange special assistance|
If you would like to arrange assistance for your forthcoming visit, please contact your airline or travel agent prior to arriving at the airport
Newcastle International Airport Accessibility Statement
Newcastle International Airport recognises and values the needs of those customers with special assistance requirements. We are committed to meeting the requirements of the Disability Discrimination Act.
We will continue to take reasonable steps to ensure good communications for those with visual, auditory, cognitive and motor impairments.
We will also take all reasonable measures to make it as easy as possible to travel through the airport for both arriving and departing passengers.
In both the Express Car Park and Short Stay Car Park there are assistance points located by the disabled parking bays. These are linked to the airport Passenger Service desk where assistance can be requested.
Disabled parking bays are available in all car parks. A courtesy coach service is provided to take all customers from the Long Stay Car Park to the terminal. Buses are equipped with kneeling suspension to lower the height of the step to the pavement and are also equipped with ramps for wheelchair access. The bus drops customers off immediately outside the terminal.
Access into the terminal building is via revolving doors, which can be slowed down by the use of a press button. This is a black button with a white wheelchair logo.
At check-in those customers who require assistance will be issued with a special assistance transit form and directed to the Airport Passenger Assistance Desk which is located on the main concourse between check-in desk 32 and WH Smith. Customers who require assistance should then present a special assistance transit form to the staff on the Passenger Assistant Desk.
Those requiring assistance who do not have helpers travelling with them will be provided with help from our airside operations team or customer service team. They will help customers through security search and onto the aircraft and also on their return to Newcastle International Airport.
To assist the airline handling agents and the airport team you are advised to contact the airline or tour operator you are travelling with to inform them of any special assistance at least 48 hours before arriving at the airport and ideally at the time of booking.
Wheelchairs and specialist vehicles for easy access to aircraft are available on request and are free of charge. There are limited spaces in these vehicles and only one helper can travel on the cabin lift (children are exempt from this restriction).
There are disabled toilets with alarm cords on all levels and the location of these toilets can be obtained from the Passenger Assistance Desk or through clearly displayed signage in the terminal.
In the check-in area Newcastle Airport also has a Changing Places toilet, designed for customers with profound and multiple learning disabilities, as well as other serious impairments such as spinal injuries, muscular dystrophy, multiple sclerosis or an acquired brain injury.
There are payphones throughout the airport set at a lowered level for easier access.
The security search area, departure lounge and departure gates are situated on the upper floor of the terminal building and are accessible by lift. There are escalators and two lifts to assist customers.
Only dogs which are accompanying customers who require them for assistance are allowed in the terminal.
Electric Mobility Aids
Passengers with Restricted Mobility using electric mobility aids (scooters etc) should be aware that the airport is responsible for dismantling such equipment before acceptance for carriage.
However, in order to allow the airport to disable or dismantle the mobility aid with the minimum of disruption the airport requires certain information from the passenger before the date of travel. This information can be conveyed through the aircraft operator, their ground handling agents, or the tour operator; or the passnger can inform the airport directly.
If you wish to provide us with details of your electric mobility aid, please email firstname.lastname@example.org with the following information:
- Type of mobility aid
- Battery type
- Brief instruction on how to disable equipment
- Date and flight number of travel
You can contact the airport for further information on making arrangements for you travel on 0871 882 1121, or by emailing email@example.com