Help & Advice on using the IVR Phone System

Please use the following guidelines when calling the airport to help us deal with your enquiry as quickly and efficiently as possible:

Have any flight details or other information to hand before dialling
Speak as clearly as possible
Avoid using hands free and speaker phones due to unwanted ambient noise being picked up
If you are a regular traveller please use our “flightline” number to go directly to flight information

Please be aware that after two failed attempts at trying to retrieve information the system will automatically re-direct you to a member of our customer service team

PLEASE DO NOT REPLACE THE RECIEVER this will delay your call being answered

The automated IVR can provide information on the following enquiries:

Flight details including expected arrivals, departures and delays
Baggage enquiries
Airline enquiries
Noise complaints
Airport facilities
Check in times
The airports location/ navigation details including postcode
Transfer through to a company, department or individual contact

Newcastle International - Customer Service 0871 882 1121
Newcastle International - Flightline Direct 0871 882 1131